FAQS

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My Visit

To schedule an appointment, please call (516)-246-8800 or click ‘Book Now’ at the top of this page. If you need to cancel or reschedule an appointment, please call our office at least 1 business day before the appointment to do so.

Please check our Cancellation/Reschedule Policy for more details.

Yes! Our providers see both adult and pediatric patients of all ages and skin types.

All patients must bring a valid photo ID, even if you are an existing patient. If you are being seen for a medical appointment we will also need your insurance card. To enhance your experience and to reduce your wait time, we will email the new patient paperwork to you in advance. Please fill this paperwork out prior to your visit as it helps keep both you and our team on time. If you have any questions, please contact our office directly.

Please bring a list of all medications and supplements you currently take, as well as any to which you are allergic. Although we don’t need your actual medication, we will need to know what dosage you take of each.

Borealis Dermatology is proud to offer innovative and advanced treatments to address all your skincare needs. The prevention and treatment of various skin conditions is at the heart of what we do. In addition, we perform aesthetic treatments including non-surgical skin tightening, neurotoxic injectables, and overall skin rejuvenation. Our providers are specially trained on the latest and most effective methods in dermatology. Check our ‘Services’ page for a full list of services and details for each!

At Borealis Dermatology, we treat numerous skin, hair and nail conditions ranging from acne, rosacea, eczema, psoriasis, rashes, warts, herpes, cold sores, skin tags, mole removal, melanoma, and more. If you have a skin, hair and/or nail condition that you are concerned about, schedule an appointment today.

Yes, all biopsies are done in the office by our providers, as well as most minor surgeries.

Yes – Many patients are bothered by benign growths such as skin tags, raised moles, and benign keratosis. Please keep in mind that not all benign growth removals are billable through insurance.

Results for a skin biopsy specimen can take 5 to 10 business days, whereas bacterial culture results can take up to 5 business days. We will call all patients when their results are complete, regardless of the results.

We will try our best to accommodate your appointment provider requests. All of our providers are specially trained for the treatments and services offered in the office and provide the highest quality care.

We strive to keep in-office wait times to a minimum. At times when our office is busy, you may be waiting from 10-20 minutes. If is your first time at our office, we highly suggest arriving early and filling out new patient paperwork ahead of time. We will do everything we can to decrease any waiting.

Skin Health

Monitoring your skin can be difficult to do on your own, especially if you have multiple moles or if you need to check your back. You may have a spot on your back that’s growing or changing in color without you knowing! Visiting a dermatologist can help detect any irregularities on your skin, hair, and nails early on, and prevent serious conditions. Your provider can also recommend skincare products and lifestyle modifications to keep your skin healthy.

You can see a dermatologist from the time you are a baby and through all of adulthood for any skin concerns or conditions. However, if you have no existing skin conditions, it is recommended to start scheduling regular dermatology appointments around the age of 25. This is advised because of sun exposure and the importance of catching any suspicious skin growths early. However, you can see a dermatologist at any age if you have skin concerns or have skin concerns for your child.

Dermatologists diagnose and treat many different conditions of the skin, hair, and nails. The following list includes some of the most common reasons for a patient to see a dermatologist.

  • Skin Cancer
  • Acne
  • Birthmarks
  • Rashes
  • Skin Growths
  • Skin Infections
  • Psoriasis
  • Eczema
  • Rosacea
  • Hair Loss
  • Nail Fungus
  • Cosmetic Treatments

Most people don’t see a dermatologist until they have a skin concern or desire a cosmetic procedure. However, you should visit your dermatologist at least once a year for a thorough skin examination. If you develop any conditions between yearly visits, you should contact your dermatologist immediately.

Most people don’t wear sunscreen as often as they should. Simply, you should be applying sunscreen to your face and body all 365 days out of the year. It doesn’t matter if it’s raining, snowing, or cloudy, UV rays are still present and they can damage the skin. Make sure that you are using sunscreen with at least an SPF of 30 that protects against both UVA and UVB rays. Our dermatologist can provide you with sunscreen recommendations if you’re not sure what kind is right for you.

We’re here to help! We offer many different options to treat acne, such as peels, prescriptions, extractions, and customized comprehensive treatment plans. We also offer cryofacials, light therapy, and lasers to heal and prevent breakouts. Cortisone shots are also a great quick fix!

Yes – skin cancer screenings are a fundamental aspect of our practice and are proven to detect skin cancers early on. All of our providers are skilled at skin cancer screenings and detections.

Everyone can benefit from an annual skin cancer screening. Since you’re already visiting your dermatologist once a year for a checkup, this is also the perfect time to get screened for skin cancer. This examination only takes a few minutes, and it could save your life. Those who have a family history of skin cancer or other risk factors may want to talk with us about coming in more than once a year for a skin cancer screening.

If your provider determines it suspicious, they’ll most likely complete a biopsy, which is when the lesion is removed for a microscope pathologic examination. If it turns out to be cancerous, they will most likely advise additional treatment to make sure all the cancerous cells are removed.

Aesthetic Services

As a general rule of thumb, we say to plan for 1 hour; however, this all depends on what treatment you are doing, if numbing is used, and/or if you are a first-timer or a regular patient. We will always do our best if you need to be out of your appointment at a certain time. Just let us know at the beginning of your appointment.

There are numerous types of fillers. The type of filler you may need depends on which area you would like injected and the desired effect. You will be able to discuss a customized plan with your provider at the time of your consultation.

Yes, we offer Botox®, Xeomin and Dysport toxins for patients who are looking to minimize or reverse wrinkle formation. 

At Borealis Dermatology, we offer neurotoxin treatments to help minimize the appearance of fine lines and wrinkles in a way that looks natural. Our team will advise you about your procedure and help you make an informed choice regarding your treatment.

You should refrain from drinking alcohol at least 3 days in advance or consuming aspirin or other blood thinners- Advil, Aleve, or Motrin – at least 7 days in advance as this may make you more susceptible to bruises.

You may take Tylenol if you have headaches or body aches, but avoid Advil, Aleve, or Motrin.

We recommend giving yourself at least two weeks before attending a major event for the skin to recover.

Bruising and swelling depends on skin type and area of injection, but normally bruising and swelling can last anywhere from 3-7 days.

There are a few things you can do. We suggest refraining from taking blood thinners (ibuprofen or aspirin) for 7 days prior to your appointment. Alcohol and caffeine are also blood thinners, so if you are worried about bruising try to refrain from consuming either of those for three days prior to your treatment. There are also some natural remedies shown to help reduce bruising like arnica and bromelain, which you can find at most health food stores. Take these for 2 days before and after treatment.

Don’t plan any beach vacations or outdoor activities for at least two weeks after your treatment, where there will be significant sun exposure.

Stop the use of any retinols, glycolic acid, salicylic acid, and / or hydroquinone one week prior to your treatment.

Discuss with your provider the post-treatment instructions to ensure that you are prepared to optimize your recovery and treatment results.

Microinfusion is the process of stamping a combination of products such as fillers, wrinkle relaxers, skin brighteners, and/or vitamins into your skin, which improves your overall skin quality. Your provider will customize the combination of products based on your skin’s needs.

Microneedling is a procedure in which we create micro injuries in the skin to boost collagen production, assist cell turnover, and allow potent products to penetrate deeper into your skin. This results in a glowing, smooth, and firm skin, and can reduce acne scars and wrinkles.

The overwhelming majority of our treatments are considered non-invasive and have very little, to no downtime associated with them. In most cases you can return to your normal daily routine right away or within a few days. That said, it’s very important to note that recovery time is highly dependent on what treatment you have and that every person’s body can respond differently to any given treatment.

Nonetheless, the following provides you a general idea of what the typical recovery time is for some of our most popular treatments.

  • Clear and Brilliant Laser Resurfacing: No down time. A few hours to one day of minor redness, and up to a few days of mild flakiness.
  • Botox: Typically none, but we recommend 1 day of limited activity. There is always a risk of mild bruising.
  • Fillers: Very little downtime. Always a risk of bruising and mild swelling. Final results are seen within two weeks.
  • CO2 Fractional Resurfacing: Approximately 1 Week. Treated areas will likely be red/pink in color for 1 – 3 days, and then experience flaky skin for days 4 – 7. Patients must minimize sun exposure to the treated area for one to two weeks post treatment. Therefore, Fall, Winter, and Spring are the most popular times for these laser treatments.
  • Ultherapy: No down time, although some swelling is possible.
  • Microneedling with RF (Radio Frequency): Approximately 2 days of pink and/or flaky skin. No make up for 24 hours post procedure.

 

*Again, please note that these are just general estimates, and that every patient’s experience will be a little different. Patients should discuss their treatment in detail with their provider

You can use a laser alone or in combination with our other treatments, such as peels, to improve skin discoloration, texture and to rejuvenate your face, neck, and chest. There are a few exceptions, however, so please let your client coordinator know which treatments you’d like so they can book accordingly.

Some treatments like HydraFacials can be performed during pregnancy, however, consultations are required prior to any elective procedures and all risks and benefits will be discussed.

Yes! We offer a variety of services for men’s skin, hair, and bodily concerns, including anti-aging, acne scars, hair loss, hyperhidrosis, skin rejuvenation, and anti-wrinkle treatments.

Products

We are proud to offer various skincare products and supplements. They are all scientifically proven and studied to show improvements with skin and hair health.

Biocorneum:

  • Scar Cream with SPF

 

Biodraga:

  • MD Clear+ For Dry Skin
  • MD Clear+ For Combination Skin
  • MD Clear+ Cleansing Fluid
  • MD Clear+ Cleansing Lotion
  • MD Mild Cleansing Milk
  • Mild Cleansing Milk
  • Pro Mild Cleansing Milk
  • Perfect Age Formula Pro
  • Perfect Age Formula Serum
  • Intense Moisture Formula
  • MD Perfect Hydration 24 Hr Care
  • MD Hypersensitive 24 Hr Care
  • MD Hypersensitive Eye and Lip Fluid


Nutrafol:

  • Supplement Capsules (3 month supply)
  • Growth Activator Serum
  • Stress Adaptogen

 

Skinbetter Science:

  • Alpha-Ret Clearing Serum
  • Alpha-Ret Exfoliating Pads
  • Alpha-Ret Overnight Cream
  • Alpha-Ret Eyemax
  • Alto Advanced Defense and Repair Serum
  • Even Tone Correcting Serum
  • Sunbetter Sheer SPF 56 Sunscreen Stick
  • Trio Rebalancing Moisture Treatment

 

Skinceuticals:

  • Renewal Glycolic Renewal Cleanser
  • Purifying Cleanser
  • Discoloration Defense
  • Phloretin C.F.
  • C.E. Ferulic
  • Phyto A+
  • Daily Brightening UV Defense SPF 30
  • Daily Physical Fusion UV Defense SPF 50
  • Triple Lipid Restore 2:4:2
  • A.G.E. Complex
 

Biodroga skincare’s dermatologist-formulated products are suitable for all skin types, including sensitive and mature skins.

All Biodroga products are vegan and cruelty-free, meaning they are not tested on animals at any stage of product development. Every ingredient is sourced and developed responsibly, so it is good for both you and the planet.

Yes! All of the products are formulated without fragrance.

We understand that although we’ve formulated our products to work for all skin types, everyone’s skin is unique. We want to do everything we can to help you get you to your skin goals! If you have an adverse reaction to a Biodroga skincare product, please contact our customer service at (516) 246-8800 so we can help.

Skinbetter Science is a cosmeceutical company that studies and creates skincare products clinically proven to improve the skin complexion. Many patients have seen real-life results in anti-aging, redness, acne, and overall complexion after using their award-winning products. For more product and company information, visit their website at www.skinbetter.com. You can purchase their products in participating medical offices.

Their Alpha-Ret products include both acids and retinoids, which works well in treating acne and correcting the complexion. The Alpha-Ret Clearing Serum contains salicylic acid and is best recommended for oily skins and to treat acne. Their Alpha-Ret Overnight Cream  is recommended for normal to dry skins.

No, their products are not and have never been tested on animals.

Skinceuticals is a cosmeceutical company with products that are formulated with high concentrations of active ingredients clinically proven to treat specific concerns and improve the appearance of skin. Their products can be found on their website, www.skinceuticals.com, and can be purchased at participating medical offices and/or retailers.

Nutrafol products promote hair growth and wellness for all types of hair. Their clinical study showed that Nutrafol showed improvement in hair thickness, growth rate, scalp coverage, and shine in all ethnicities.

No, Nutrafol combines and uses different natural ingredients to target the hair and scalp. Their supplements and products are 100% drug-free.

Yes! Stopping the Nutrafol supplements may bring the hair loss back. So, consistent consumption of the supplements will keep the hair healthy and continue its improved growth rate.

Pricing

We accept most commercial insurances.  Please visit our accepted insurances page or call our office directly at (516)-246-8800 to check if your insurance is accepted. 

To verify if we accept your specific insurance, we may ask for a photo of the front and back of your insurance card through our secure portal.

No, we do not accept care credit.

You are responsible for any deductibles, co-pays, or co-insurances. The amount of payment expected at the time of your visit will depend on your insurance plan, and the type of services or treatments provided during your visit. If you have specific questions regarding the cost of your visit, it is best to contact your insurance company for an estimate.

Co-payments are fixed amounts you are required to pay before seeing a physician and are set by your insurance plan. At our office, co-pays are collected at the beginning of your appointment.

Yes – You are expected to pay the co-pay at every visit, except under a few exceptions. If you have specific questions on your co-pay amount, it is highly recommended to contact your insurance company for details before you book an appointment.

Referral requirements are determined by your insurance plan. The best way to determine if a referral is needed is by calling the number on the back of your insurance card before you make an appointment with a specialist. Be sure to ask if a referral is needed to see a specialist. If referrals are required for your plan, they must be obtained prior to your appointment. You will need to ask your primary care physician for a referral.

Even without insurance, or even if we are not in network with your insurance, you can still make an appointment with our providers! Please contact our office for our self-pay rates.

Yes, there is a fee for cosmetic consultations. Cosmetic consultations are also required prior to any treatments. You can refer to our Cosmetic Services Policy below for details or call of office directly for an estimate on your fees. 

Yes! Sign up for our newsletter for up-to-date information on any promotions or events happening at our office! You can also follow us on Instagram @borealisderm for updates!

Policies

Our priority is to keep our patients and staff safe from COVID-19. Borealis Dermatology has implemented protocols based on the latest local, state and federal guidelines. We appreciate your cooperation with helping us help our patients. Please visit the CDC website for the most current guidelines.

All cosmetic visits require a consultation prior to the treatment. Cosmetic consultations have a fee, which will be applied to your cosmetic treatment if you receive the treatment on the day of your consultation.

For pricing on cosmetic services, please contact the office directly.

We ask that you provide us with a 1 business day notice in the event you need to reschedule or cancel your appointment. If you modify your appointment with less than 1 business day of notice, or “no-show,” we will automatically bill $50 to your account. Changes to any Monday appointments must be notified before 4pm on Friday of the previous week. 

Patients with frequent ‘no-shows’ will be required to leave a $50 deposit for any medical appointments. This deposit will be applied to your co-pay at the time of your appointment, if you have one. If you do not have a co-pay, the deposit will be given back to you after your visit.

All purchases are final and are non-refundable. 

We have a no-return policy for any and all products, regardless of the state of the packaging.